General promotion terms effective date: 15 October 2025. Loyalty programme status updated: 18 October 2026.
Rewards programme update — 18 October 2026: Faimly Farm Rewards uses the active earning and redemption rules in sections 3–5 below. Purchase points are awarded on payment, points do not expire, and fixed reward discounts have minimum-order requirements. Referral rewards remain paused.
View the Rewards programme · Refer & Earn
About Faimly Farm Ghee
Faimly Farm Ghee (“we”, “our”, “us”) is dedicated to delivering fresh, pure, and traditionally crafted ghee. We occasionally offer rewards, loyalty benefits, promotional offers, and discounts to enhance your shopping experience. These Terms & Conditions (“T&Cs”) govern all such programs, along with our general Terms of Service. By participating, you agree to these T&Cs.
1. General Terms of Promotions
- These T&Cs apply to all promotions, reward programs, discounts, coupons, instant offers, cashback deals, and special campaigns conducted by Faimly Farm Ghee.
- Each promotion may have specific terms (duration, eligibility, redemption limits) mentioned in its announcement. In case of conflict, the specific terms will override these general terms.
- Promotions are valid only for purchases made directly from Faimly Farm Ghee’s official channels (website, authorised stores, official marketplace accounts).
2. Eligibility
- Participants must be 18 years or older or have parental/guardian consent.
- Rewards and offers are available to registered customers in India unless stated otherwise.
- Some offers may be restricted to specific customer segments or locations as defined in the campaign terms.
3. Rewards & Loyalty Points
- 1 point = ₹1 discount. Points are not cash and cannot be withdrawn or transferred to a bank.
- Earn 1 point per ₹50 spent on payment, based on the amount paid, including tax and shipping. Purchase points do not wait for delivery or the return window.
- Earn 25 points for signing up, once per customer after email confirmation, and 10 points for completing the @faimlyfarm Instagram action in the Rewards widget, once per customer.
- Birthday, newsletter, first-order bonus, Facebook, X, TikTok, daily-visit, link-visit and sharing rewards are not active.
- Accounts marked B2B, wholesale or loyalty-excluded do not participate.
4. Redeeming Points
- Choose one fixed reward: 50 points = ₹50 off with a minimum order of ₹1,000; 100 points = ₹100 off with a minimum order of ₹2,000; or 150 points = ₹150 off with a minimum order of ₹3,000.
- Minimum-order requirements apply at checkout. These are fixed rupee discounts, not percentage discounts or a per-product 5% limit. The largest reward available is ₹150 off.
- Redeem when your available balance covers the reward and your order meets its minimum. There is no first-delivery or second-order waiting requirement.
- One reward per order. Rewards apply to one-time purchases, not recurring subscription renewals.
- Reward codes are single-use and can only be used by the customer who claimed them, while signed in to that account.
- Rewards cannot combine with other product, order or shipping discounts, including coupon codes, B3P2 and promotional discounts.
- Custom-amount, free-shipping, percentage and free-product rewards are not active.
5. Points Validity & Referral Status
- Points do not expire.
- Cancelled or refunded purchases reverse the corresponding earned points. Partial refunds reverse only the matching share.
- Referral rewards remain paused. Member and friend benefits will be confirmed before referrals reopen.
- See the Rewards programme page for the current earning and redemption options.
6. Promo Codes, Coupons & Discounts
- Promo codes are single-use unless stated otherwise and must be applied at checkout.
- Only one promo code may be used per order unless specified.
- Promo codes cannot be applied to:
- Gift cards
- Clearance/sale items (unless allowed)
- Bundled or special-priced products
- Expired or invalid codes will not be honoured.
7. Instant Discount Offer Terms & Conditions
- Instant discounts apply only when the eligible payment method (bank card, UPI, wallet) is used.
- The discount amount, minimum order value, and applicable products will be specified in the offer details.
- Bank/Wallet partner terms also apply — Faimly Farm Ghee is not responsible for delays or failures by the payment provider.
- If the order is cancelled or returned, the instant discount will be reversed.
8. Bank & Wallet Cashback Offers
- Cashback offers are governed by the respective bank/wallet provider’s terms.
- We are not liable for payment gateway errors, provider delays, or failures to credit cashback.
9. Terms of Specific Promotions
- Each special campaign (festive offers, clearance sales, combo deals, gamification rewards) will have its own set of rules stated in the promotional material.
- These rules will define start/end dates, participation requirements, and benefit limits.
10. Gamification & Special Promotions
- Spin-the-wheel, scratch cards, referral bonuses, and other interactive rewards are subject to campaign-specific rules.
- Fraudulent participation, automated entries, or abuse will lead to disqualification and account suspension.
11. Cancellation of Rewards/Orders
- Purchase points are credited when payment is complete. If that order is cancelled, its corresponding earned points are deducted, whether or not it has been dispatched.
- We may cancel rewards or offers at our discretion in cases of suspected fraud, misuse, or violation of these T&Cs.
12. Returns & Refund Impact
- Returns and refunds are subject to our Cancellation & Refund Policy.
- Refunded purchases reverse the corresponding earned points. For partial refunds, only the matching share is deducted.
- If a redeemed reward was used on a cancelled or refunded purchase, contact us to review its status. Restoration of redeemed points is not automatic, and points cannot be refunded as cash.
- If an offer was conditional on a minimum spend, and returns bring the spend below that threshold, the benefit will be reversed.
13. Other Terms & Conditions
- Rewards and offers cannot be sold, bartered, or applied to past purchases.
- We reserve the right to cap point earning, redemption, or discount value per customer.
- Errors in pricing, description, or availability may lead to withdrawal or cancellation of offers.
- Participation in any program implies acceptance of these T&Cs and our general Terms of Service.
14. Fraud Prevention
- Accounts found to be abusing offers (multiple accounts, fake referrals, misuse of coupons) may be suspended or terminated without notice.
- We reserve the right to recover benefits obtained through fraudulent activity.
15. Governing Law
- These T&Cs are governed by the laws of India.
- Disputes will fall under the exclusive jurisdiction of the courts in Jharkhand.
16. Contact Us
Faimly Farm Technologies Private Limited
Dhangar Toli, Chatra, P.O. – Chatra, District Chatra, Jharkhand
825401, India
📧 Email: care@faimlyfarm.com
📞 Phone: +917304430014